County of Los Angeles Department of Animal Care and Control - Baldwin Park Animal Care Center

I don’t normally write reviews, but I feel compelled to share this experience so others are aware before bringing a lost animal here. On December 24th, my family and I brought three stray huskies to this facility after doing everything we reasonably could to locate their owner ourselves. The dogs ran into our backyard on December 23rd, appeared lost, and were friendly, well-groomed, healthy, and obedient. We temporarily sheltered them while posting lost-pet notices on Facebook groups, Ring, PawBoost, and Nextdoor, and we even took all three to an emergency veterinary hospital to scan for microchips (one did have a chip, but no owner information was available). We also attempted to surrender them to Priceless Pet Rescue in City of Industry, but they were unable to take them and referred us here. During intake, the staff initially appeared professional and helpful. However, once the dogs were taken from our vehicle, the interaction took a sharp and disappointing turn. One ACO in particular, Officer Reina, became increasingly confrontational. She repeatedly questioned why our 15-year-old daughter had remained in the SUV with the dogs while they were being retrieved. I fully acknowledged that this was a judgment call on our part and accepted responsibility. The dogs had been calm and friendly for the entire day we had them, and there had been no signs of aggression — but I still made it clear that I understood the concern and that it would not happen again. Despite this, Officer Reina continued to press the issue aggressively, long after accountability had already been taken. The interaction escalated to the point where she insinuated that these were actually our personal dogs, asking, “Are you sure these aren’t your dogs??” — a baseless and accusatory assumption that was both insulting and inappropriate. This experience was deeply discouraging. We came here as Good Samaritans, trying to do the right thing for lost animals during the holidays, after exhausting multiple alternatives. Instead of support or appreciation, we were met with suspicion and hostility. It raises a serious concern: How are people supposed to feel comfortable bringing in lost pets when they are treated this way? Encounters like this can easily discourage people from turning in strays at all — which ultimately harms animals and owners alike. I genuinely regret bringing the huskies here and hope their owner is found quickly. If you find a lost animal and are considering where to take them, I strongly recommend exploring other options first.

Definitely check this shelter out. I went a month ago and adopted my forever best friend. Staff were very helpful when asked about certain pets they even let us meet them. I also saw the staff cleaning the kennels out. Many pets in need of homes. I really liked how they gave us all the information we needed about our new pet. That included her vaccines, her evaluation around other dogs, personality, etc.

Great place to adopt pets, dogs, cats, rabbits, guinea pigs and so on. The staff are friendly, nice and fun to talk to. I've been adopting pets from the facility for years. I'm happy I can contribute a little bit of my effort to save few animals' lives.

First and foremost, all these shelter animals deserve a forever home. Understand that going to a shelter comes with risks, and one will never know what these animals have truly been through. However, with time, patience and dedication, any one of these animal can be your next forever companion. I have recently adopted a beautiful 1.5 year old male cat. I already have a 7 year old female cat at home. We were careful with our selection as we wanted this transition to be as seamless as possible. Our focus was finding a social and loving cat as our cat at home is the same way. Sadly, our adopted male cat was noted to be “aggressive” with other animals. However, we saw someone completely different at the shelter. He was loving, playful and charismatic, just like our resident cat. After some hesitation and opportunity to get to know our male, we knew the best thing to do was to give him a fair chance. Sure enough, there hasn’t been one ounce of aggression from our male adoptee toward our female resident cat. Our resident cat is still adjusting, however, there has been zero violence. But we can tell our male cat is eager to play with his new big sister. I say all this to say that Baldwin Park Humane Society did their best to warn us. They openly shared what information they had on hand. And regardless of what information they had, they also worked with us to “see for ourselves” by allowing us time with any prospective pet. They encouraged us to scent swap and ultimately, provide a 14-day return period. Personally, even if things went south, I couldn’t give up on a shelter pet. Again, they come with risks, but with patience, I truly believe anything is possible. As with any entity, you will encounter disgruntled and useless staff/employees. Luckily for us, the attendant in the cat section was as helpful as she could be. The front office staff weren’t as welcoming, however, were efficient and quick to process our adoption. Further, the way these staff handle animals is very much forced and firm. However, I try to understand that these staff have to be ready for anything and must remain on guard. Overall, all animals deserve a forever home. If you’re truly dedicated to awarding an animal a forever chance, consider these shelters and save these animals from their cold environment.

The animals looked clean and healthy..as far as the cleanliness it was very clean..BUT the staff they had working the front desk ALL 3 ladies were extremely Rude and talked down to the customers. My question if they are so miserable working there why are they working there? I waa there to adopt a cat and their bad attitudes towards the customers made my experience seem more of a burden than anything..other than that this place is highly recommend. Needless to say we love our newest addition to the family.