Fetch Park @ The Works

We love coming here and bringing our dog, but today there was an alpha brown dog who was not only consistently being aggressive with dogs but grabbed a kid by his hoodie and got rough with the kid. We told the lady who was working here (not the bartender, who was very friendly) but the actual lady checking people in and “watching” dogs and she was completely dismissive and said “no he didn’t” without doing any follow up or investigation. Not only was she rude when we first showed up claiming our vaccines weren’t up to date (which they are and we had to show her a few times) but just poor customer service. She also just stayed in the airstream most of the time on her phone. We will be canceling our membership if she becomes a regular employee here.

Fetch is a great park for dogs…and humans! The staff are friendly; and the establishment has unique events with live entertainment throughout the month, and they have several tvs to keep the dog owners entertained and a bar with great staff too.

My dog got bit yesterday (11/15) around noon & had to be taken to urgent care vet to get stitches. Management said they would reach out to us with the contact information of the other dog owner, but no communication has come in a full 24 hours. There is no phone number or easy way to contact Fetch, so we ended up going in today (11/16) to get an update, only for the manager on staff to say that there's nothing he could do at the time due to the footage received yesterday not being the correct footage of the incident (?). We've tried reaching out to them on Facebook & Instagram both and still haven't heard anything, so hopefully this gets some notice from someone able to help. We filled out the cancellation form while at the urgent care vet yesterday & just saw a pending charge for another month of Fetch membership on my bank statement, I've asked for that to be removed as well, but we will see if that happens. Before this we've had good interactions with the staff at Fetch, so it's surprising to us to see this happening. This is one of two bites that have happened at this location within the last two months. The first bite which we did not report (definitely should for record keeping sake) happened October 3rd around 5-530PM. The second bite happened November 15 at around noon. Fetch has cost us $800 in vet bills alone. Our dog does not play with other dogs, & mainly likes to play fetch & run around. These bites were unprovoked & caused by dogs who I guess don't like other dogs running near them? The concept of this park is great, but clearly there needs to be some sort of filtering to avoid letting dogs that cause these bites inside. I would not recommend this place to any dog owner. Will update this review once (if) we hear back from Fetch.

We love fetch! My pup Odie and I are regulars. It’s an awesome spot for pups to play, and for owners to relax. The woof wardens do a great job mediating the pups, so owners can just hangout. You can tell how much they love their jobs! Trivia night is awesome too!

Awesome dog park where you and your pup can live your best life! Full beer and liquor bar, lots of seating, sprinklers, tubs for dogs to swim, huge projection tv for the games, and unlimited doggie bags.